FAQ

  • How long until my album is available?

    Immediately! Photos, videos, and audio (including voice notes) are added to your album in real-time & are available for you to view, download, and share that very same day.

  • Does Captured edit submissions or process audio?

    Never! This is how we ensure ALL submissions are available in real-time. It’s up to you to decide who gets to see what after your album is available 🙂

  • Can I add photos to my slideshow early?

    Yes! This is a great idea and lovely way to include the cute & awkward kid photos. Your album opens for submissions one week prior to your event for receiving these.

  • Do guests have to send everything during the big day?

    No! Historically almost half of submissions are sent up to 48 hours AFTER the big day. This is why it’s critical to send guests home with album portal QR & why album stays open to receiving submissions for one week after the big day.

  • What do you mean by "album"?

    A Google Drive folder link is how all photos, videos, & audio (including voice messages) are made available to you. Please contact us prior to your event if you require an alternative storage solution.

  • How is it "internet-less"?

    A unique phone number accompanies every tier of service to enable internet-challenged guests to simply text photos/Audio messages & call your guestbook. Note: texted videos might suffer reduced quality depending on the individual’s phone carrier.

  • Does Captured contact my guests?

    Only if you want us to! Sending us your guestlist enables early audio guestbook text-invites. Although this seems to increase excitement & participation, it’s entirely optional & we’ll never contact your guests after your event.

  • How long can I access my album?

    One year! That’s how long the Drive link emailed on the big day will be active for your viewing, downloading, and sharing. During that time, please download your own copy which is yours to cherish forever 🥰

  • Is a 9th FAQ really necessary?

    Not really sure…but here we are…does anyone actually get to here..? Let us know you did & we’ll give you $50 off your next service.